Introduction:

The purpose of this policy is to set out how Storage On Vickers collects, uses, manages and protects your personal information in accordance with the Australian Privacy Principles as outlined in the Privacy Act 1988 (Cth). Storage On Vickers respects your right to privacy and is committed to safeguarding the privacy of its employees, clients, website visitors and other all other persons who provide Storage On Vickers with personal information.

How Storage On Vickers  collects personal information

Storage On Vickers may collect personal information in the following ways:

1. Directly from you (when contacting you, when you make contact, when you visit Storage On Vickers premises).
2. From third parties you have authorised Storage On Vickers to collect information from or where it is necessary for Storage On Vickers to access information from third parties.
3. Publicly available resources including websites, public web pages and public databases.
4. Monitoring of Storage On Vickers information technology and telephone networks.

You may provide basic information such as your name, phone number, address and email address to enable Storage On Vickers to send information, provide updates and process your service enquiry.

Storage On Vickers may collect additional information at other times, including but not limited to instances where you:

1. Provide feedback.
2. Provide information about your personal or business affairs.
3. Apply for a role/expression of interest at Storage On Vickers.
4. Change your contact or email preference.
5. Provide financial or credit card information.

Where you do not agree to provide Storage On Vickers with requested personal information ability to assist you may be affected.

Collection of Sensitive Information

Storage On Vickers may collect sensitive personal information from you but will only do so where you have provided your consent or where Storage On Vickers are otherwise permitted by laws and/or regulations to request that information from you.

Why Storage On Vickers  collects personal information

Storage On Vickers will seek to collect personal or sensitive information as required.

Some examples of personal information Storage On Vickers may collect include.

Identification information:

• Name
• Gender
• Date of birth Contact information:
• Address
• Email
• Phone number

Recruitment information:

• Resume/CV
• Interview notes
• Reference checks
• Qualifications
• Licences
• Probity clearance and criminal record checks (where applicable)

Other information:

• Sign in register or other attendance information
• Computer access
• CCTV and other security records
• Interactions with our website
• Online forms you fill in
• Other information you provide voluntarily

Personal information will only be collected where reasonably necessary for one or more of Cr Storage On Vickers functions activities.

Collection of information through Storage On Vickers website

When you visit the Storage On Vickers website, certain information may be collected such as browser type, operating system, website visited immediately before coming to the Storage On Vickers website and other information.

This information is used in an aggregated manner to analyse how people use the Storage On Vickers website, to assist in improvement of service offerings and provide improved information.

Storage On Vickers  website may have links to other websites not owned or controlled by Storage On Vickers.

Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Storage On Vickers is not responsible for the privacy practices of third party websites.

Storage On Vickers encourages our users of its website to read the privacy statements of each and every third party website that collects personal identifiable information.

Collection of information through Cookies

Storage On Vickers may use cookies on its website from time to time to analyse website traffic and help provide a better website visitor experience.

In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords.

Cookies are very small files which a website uses to identify you are a return visitor to a website and to store details about your use of the site.

Cookies are not malicious programs that access or damage your computer.

Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.

Why Storage On Vickers collects your information

The purpose for which personal information is collected by Storage On Vickers  is typically to conduct business, manage contractual relationships, manage safety and security risks, monitor website access and other applications, and to comply with legal obligations. Some examples would be:

Technical

• To prepare quotes and tenders for service
• To establish property ownership (title searches)
• To undertake site safety inductions and meet site safety compliance
• To organise travel arrangements via air, sea and road
• To confirm licence and registration details to ensure they meet  Federal/State/Territory compliance

Corporate

• To prepare invoices for services undertaken
• To pay invoices for goods received and services sought
• To meet insurance requirements
• To prepare employment contracts
• To verify work visa status
• To accurately report to government agencies on personnel structure

Storage On Vickers may use personal information collected from you to provide you with information and updates on services. Storage On Vickers may also make you aware of new and additional products, services and opportunities available to you. Storage On Vickers may use your personal information to improve its services and better understand your needs.

Storage On Vickers may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

How Storage On Vickers uses your information

Storage On Vickers may disclose your personal information to any of its employees, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy.

Storage On Vickers may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

Storage On Vickers may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Storage On Vickers , its customers or third parties.

Storage On Vickers do not currently provide personal information to entities outside of Australia and do not store, process or back-up personal information on computer servers or networks which are located overseas or in cloud-based applications. In the event your personal information is provided to overseas entities, Storage On Vickers will take reasonable and necessary steps to notify you.

If there is a change of control in Storage On Vickers business or a sale or transfer of business assets, Storage On Vickers reserve the right to transfer to the extent permissible at law its user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. Storage On Vickers would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing Storage On Vickers  with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy.  Where Storage On Vickers  disclose your personal information to third parties, Storage On Vickers  will request that the third party follow this Policy regarding handling your personal information.

How Storage On Vickers  ensures the security of your information

Storage On Vickers  is committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, Storage On Vickers  have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Storage On Vickers aim to only keep personal information for as long as necessary for the relevant purpose of the information or as otherwise required by law.

When no longer required, Storage On Vickers  will destroy or archive personal information in a secure manner.

How you can access your personal information held by Storage On Vickers

You may request details of personal information that Storage On Vickers  hold about you in accordance with the provisions of the Privacy Act 1988 (Cth).

Storage On Vickers  may refuse requests to access personal information where:

1. The request is frivolous or vexatious;
2. Access would be unlawful;
3. Providing access would pose a serious threat to the life, health or safety of a person;
4. The request relates to existing or anticipated legal proceedings and is not available by the process of discovery;
5. Denial of access is authorised or required by law; or
6. Any other reason outlined in the Privacy Act 1988 (Cth)

An administrative fee will not be charged for the provision of information.

If you would like a copy of the information, which Storage On Vickers hold about you or believe that any information Storage On Vickers hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please send an email to sales@storageonvickers.com.au.

Questions or complaints

If you have a question or complaint about Storage On Vickers  handling of your personal information, please feel free to send in details of your complaint via:

• Email: sales@storageonvickers.com.au
• Mail: PO Box 292, Edge Hill, QLD 4870

Storage On Vickers take all complaints seriously and will respond to all complaints in writing within 21 business days of a complaint being received.

Changes to Storage On Vickers  Privacy Policy

Please be aware that Storage On Vickers  may change this Privacy Policy in the future. Storage On Vickers may modify this Policy at any time, at its discretion.

This policy may be amended where new laws, technology, changes to operations and practices or changes in the business environment occur.

You will always be able to view a copy of the current privacy policy on the Storage On Vickers website.

Date:                                         20 April 2024

Authorised By:                    Michelle Harwood – Director