FAQS

Frequently asked questions

Find answers to all your queries on our Frequently Asked Questions page, your go-to resource for detailed information about Storage on Vickers’ services and facilities.

The security of your belongings is our top priority at Storage on Vickers. Our state-of-the-art facility is equipped with advanced electronic entry systems, 24/7 surveillance, and a fully monitored alarm system to ensure the utmost safety and security of your items. With smart technology access, including specialised app entry and PIN codes, we offer a secure environment for all your storage needs. Rest assured, your possessions are safe with us.

Obtaining insurance for your stored goods is a requirement outlined in our storage agreement. While it is your responsibility to arrange this coverage, doing so ensures that your items are protected while under our care. Please refer to our Terms and Conditions for more detailed information on this policy. This precaution is in place to provide peace of mind and security for both your possessions and your investment in our storage solutions.

You can conveniently manage your account online with Storage on Vickers. Our user-friendly platform allows you to book units, make payments, update personal details, and access invoice and billing information seamlessly from anywhere. This digital access is part of our commitment to providing you with a hassle-free storage experience, ensuring that managing your storage needs is as simple and efficient as possible.

At Storage on Vickers, we offer the convenience of setting up recurring payments, making it easier for you to manage your storage account with us seamlessly. Additionally, you can make payments of any amount towards your storage account online through your dedicated online account. This flexibility ensures that managing and keeping up with your storage payments is straightforward and hassle-free.

Signing a storage agreement is a crucial step when renting a unit at Storage on Vickers, as it outlines the terms and conditions governing our relationship with you. This agreement clearly details both your rights and obligations, as well as those of the storage facility, ensuring a transparent and secure storage experience. It’s essential for maintaining a clear understanding of each party’s responsibilities and expectations.

The cost of your storage unit is based on the size and type of storage you select. To find out more about our competitive pricing, you can easily check the unit sizes and rates directly on our website or, for a personalised quote, give our friendly team a call at 07 4454 1886. We’re here to help you find the perfect storage solution.

At Storage on Vickers, we offer a variety of unit sizes to cater to both personal and business storage needs. Our available sizes include 3m x 3m and 3m x 6m units, providing ample space whether you’re looking to store household items, business inventory, or larger objects. In addition to enclosed units, we also feature uncovered static parking sites, perfect for the storage of boats, cars, and caravans.

If you find that your belongings exceed the capacity of your initially chosen unit, there’s no need to worry. At Storage on Vickers, we offer a variety of unit sizes to accommodate your changing needs. Should you require more space, we can easily transition you into a larger unit.

For your security and the safety of others using the facility, it is advised that you refrain from sharing your access code with anyone not explicitly nominated in your contract. Granting access solely to individuals you’ve authorised ensures the protection of your belongings and maintains the overall security of the facility. This precaution helps to safeguard not only your items but also contributes to the safety and privacy of all our customers.

Accessing your unit outside of our standard operating hours may be possible by arranging a special agreement with our Centre Manager. Depending on the circumstances, we aim to accommodate your needs, although please note that an additional fee may apply for extended access periods.

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